20 Statistics on Patient Satisfaction in Physician Offices by Ownership

20 Statistics on Patient Satisfaction in Physician Offices by Ownership


Written by Sabrina Rodak | September 12, 2013
The Agency for Healthcare Research and Quality has compiled data from the 2012 CAHPS Clinician & Group Surveys on patient experience in physicians' offices. 
Here are 20 statistics from the 12-month adult survey by practice ownership and affiliation.

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1. Getting timely appointments, care and information.Here are the percentages of patients who responded "always" to five questions on receiving timely care.

National average: 63 percent
Practices owned/affiliated with hospital or integrated delivery system: 68 percent
Practices owned/affiliated with university or academic medical center: 61 percent
Other: 63 percent

2. How well providers communicate with patients. Here are the percentages of patients who responded "always" to six questions on how often providers communicated well with them.

National average: 84 percent
Practices owned/affiliated with hospital or integrated delivery system: 86 percent
Practices owned/affiliated with university or academic medical center: 84 percent
Other: 83 percent

3. Provider's office followed up with test results. Here are the percentages of patients who responded "always" to the question about provider follow-up with test results.

National average: 74 percent
Practices owned/affiliated with hospital or integrated delivery system: 75 percent
Practices owned/affiliated with university or academic medical center: 67 percent
Other: 77 percent

4. Rating of provider. Here are the percentages of patients who rated their provider a nine or 10 on a scale from zero to 10, with 10 representing the most satisfaction.

National average: 79 percent
Practices owned/affiliated with hospital or integrated delivery system: 82 percent
Practices owned/affiliated with university or academic medical center: 80 percent
Other: 78 percent

5. Helpful, courteous and respectful office staff. Here are the percentages of patients who responded "always" to two questions on how often staff communicated well with them.

National average: 78 percent
Practices owned/affiliated with hospital or integrated delivery system: 84 percent
Practices owned/affiliated with university or academic medical center: 75 percent
Other: 78 percent

More Articles on Patient Satisfaction:
40 Statistics on Patient Satisfaction in Physician Offices by Specialty
Study: PCMH Model Improves Patient Satisfaction 
Conquer Communication for Better Patient Satisfaction, Bottom Lines

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